Thank you for shopping at SITE_NAME. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must also provide the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
If you have any questions on how to return your item to us, please contact us at SITE_EMAIL.
5. Non-Returnable Items
Certain items cannot be returned. These include perishable goods, personalized or custom-made products, and personal care items. Sale items are also typically not eligible for returns. Please contact us if you have questions about the eligibility of your specific item.
6. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please email us at SITE_EMAIL and send your item to the return address listed on our website.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you received a gift and wish to return it, please note that the original purchaser will be notified of your return.
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Phone: SITE_PHONE
Email: SITE_EMAIL